Professional assistance for consultations, examinations, treatments and journeys to healthcare facilities.
Medical transport: bookings by telephone only
Our drivers provide journeys to hospitals, clinics, medical practices and healthcare centres in Montpellier and the surrounding area.
To arrange medical transport, you must contact our call centre before travelling. The online booking portal cannot collect or verify all the required information.
When you call, you must have your medical transport prescription (“bon de transport”) with you. Our team will need the following information:
Without this information, we cannot check your entitlement or confirm medical transport coverage.
For coverage related to a long-term condition (ALD), the ALD must be officially recognised, the journey must be related to that condition and the medical prescription criteria must be met.
Other situations covered by French Health Insurance are checked with you by telephone.
Please specify whether this is an admission, discharge or transfer. We check your entitlement before the journey and explain the covered share.
If your entitlement provides 100% coverage, no complementary share is payable in advance, subject to any applicable medical deductibles.
If your transport is not covered at 100%, you will need to pay the share not covered by French Health Insurance. The driver will provide a paid invoice, which you can send to your complementary insurer to request reimbursement in accordance with your policy.
The taxi provides seated transport. The patient must be able to move without being carried. If you use a walking frame or folding wheelchair, please mention this when calling so we can confirm the vehicle is suitable.
Your prescription, entitlement and type of care must be checked before confirmation.
